USPS – United States Postal Service (Owings Mills)

It has been an absolute pleasure working with Megan Gross as our account manager for our direct mailing campaign. In contrast to another vendor we used about 2 months ago, Strategic Factory has been a 5-Star experience. I love the fact that you have a single point of contact for me to work, and Megan was diligent in providing answers to any questions that I had (even if that meant she had to reach out to another department). Most importantly, Megan was very responsive to emails and phone calls, her communication (verbal and written) was very clear, and she has a warm personality. ** P.S. I was extremely pleased that your production department was able to get our postcard mailing to the post office ahead of the original projected date by 4 days. This was awesome news and demonstrated your commitment to serving your customers!

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