Miller’s Minuteman Press Receives BBB’s Torch Award for Marketplace Excellence
One thing that is extremely important in business, cannot be bought, and is difficult if not impossible to get back once lost is trust.
Trust is the belief that someone or something is reliable, good, honest and/or effective. Trust isn’t built overnight; one earns trust over time.
While trust is difficult to measure, there is one local organization that gathers information on hundreds of thousands of businesses in an effort to help the public make educated choices when it comes to which company to entrust with their business.
The Better Business Bureau of Greater Maryland’s mission is to promote and foster the highest ethical relationship between the public and businesses through consumer and business education, service excellence, and voluntary self-regulation.
The BBB’s annual Torch Awards pay tribute to businesses that demonstrate high standards of honesty and integrity toward customers, employees, shareholders and their communities.
Miller’s Minuteman Press was inducted into the BBB’s Hall of Fame and was recognized at the 2015 Pillars of Trust event, winning the coveted Torch Award over a record number of worthy competitors.
Businesses are evaluated on criteria that include an ability to identify high ethical standards, long-standing reputation, truthfulness and accuracy in sales, promotional materials and advertisements, as well as effective management practices and policies that promote an ethical workplace.
For nearly 16 years, Miller’s Minuteman Press has been an A+ accredited business with the BBB of Greater Maryland. Over that time, Keith Miller has taken a typical 2-man quick printing retail outlet and transformed it into a thriving business with over 100 employees and several storefronts throughout Maryland, including a state-of-the-art headquarters and production facility – Strategic Factory.
Miller’s Minuteman Press powered by Strategic Factory is now recognized as the largest Minuteman Press franchise worldwide!
Miller has been building and maintaining a culture of integrity and value with clients as well as team members for years. Exclusive to Miller’s Minuteman Press and Strategic Factory are three pillars of culture that he and team members implement everyday: “Yes! Yes!! Yes!!!”, “See It. Own It. Fix It!” and “Can Do. Will Do. Happy To!”
Watch Keith Miller describe our three pillars of culture here.
Miller has implemented a winning culture within his company while building strong relationships with clients and the community. Strategic Factory and Miller’s Minuteman Press sponsor and support many worthy causes, including The Pikesville 5K, the Baltimore Humane Society’s Dogfest, The Living Legacy Foundation’s Family Fun Run and Komen Maryland’s Race for the Cure®.
All of us here at Miller’s Minuteman Press, Powered by Strategic Factory, want to extend our thanks to the BBB and congratulate the other finalists and Pillars of the Community that help make Maryland a wonderful area to build and grow a business. It’s an honor and a privilege to have been considered for this prestigious award, and we will proudly display it while continuing to ethically serve our clients, our community and our fellow team members.
We’ll continue to work hard to build lasting relationships with our clients to gain their trust and keep it by adhering to our pillars of culture.